The OnGrid Tool can't find the active customer database

When attempting to load / interact with customers in the OnGrid Tool, you receive an error stating "The OnGrid Tool can't find the active customer database, [filename]...".

This error message occurs when the OnGrid Tool is unable to locate your customer database.



  • Go to the "Settings & Support" worksheet and go to the Customer Database section starting in row 314.
    • An unidentifiable customer database will be highlighted in pink/purple
  • Click "Add or Remove Customer Database" in row 321
  • Click "Select a Customer Database" in the window that pops up
    • Navigate to your "OnGrid" folder. The Customer Database should be located in a folder called "OnGrid Files"
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